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32px);height:min(620px,calc(100dvh - 110px));display:flex;flex-direction:column;margin-bottom:12px;border:1px solid #cbd5e1;border-radius:16px;background:#fff;box-shadow:0 20px 70px #0003;overflow:hidden}.nicaes-ticket .ticket-assistant-panel header{padding:16px;display:flex;justify-content:space-between;gap:12px;border-bottom:1px solid #e2e8f0}.nicaes-ticket .ticket-assistant-messages{padding:16px;flex:1;overflow:auto}.nicaes-ticket .ticket-assistant-panel form{display:flex;gap:8px;padding:12px;border-top:1px solid #e2e8f0}.nicaes-ticket .ticket-assistant-panel textarea{flex:1;min-width:0;padding:9px;border:1px solid #cbd5e1;border-radius:8px;resize:none}.nicaes-ticket .ticket-assistant-panel form button{color:#1e40af;padding:8px}.nicaes-ticket .ticket-suggestion{padding:10px;border:1px solid #dbeafe;border-radius:10px;color:#1e40af;text-align:left;font-size:13px}.nicaes-ticket .ticket-chat-message{margin-top:14px;padding:12px;border-radius:10px;background:#f1f5f9;font-size:13px}.nicaes-ticket .ticket-chat-message.user{background:#eff6ff}.dark .nicaes-ticket :is(.ticket-detail,.ticket-assistant-panel){background:#0f172a}.dark .nicaes-ticket :is(.ticket-detail-card,.ticket-chat-message){background:#172237;border-color:#334155}.dark .nicaes-ticket .ticket-detail-card h3{color:#bfdbfe}.dark .nicaes-ticket textarea{background:#172237;color:#f1f5f9}@media (max-width:640px){.nicaes-ticket .ticket-detail-overlay{padding:8px}.nicaes-ticket .ticket-detail-header,.nicaes-ticket .ticket-detail-body{padding:16px}.nicaes-ticket .ticket-detail-grid{grid-template-columns:1fr}.nicaes-ticket .ticket-assistant{right:16px;bottom:16px}}@media print{.nicaes-ticket .ticket-assistant{display:none}}.nicaes-ticket .ticket-people{display:grid;gap:12px}.nicaes-ticket .ticket-person{display:flex;align-items:center;gap:12px}.nicaes-ticket .ticket-person-avatar{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:44px;height:44px;border-radius:50%;background:#dbeafe;color:#1e40af;overflow:hidden;font-weight:650}.nicaes-ticket .ticket-person-avatar img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover}.nicaes-ticket .ticket-work-profile{margin-bottom:16px;padding:20px;border:1px solid #93c5fd;border-radius:12px;background:#eff6ff}.dark .nicaes-ticket .ticket-work-profile{background:#172237;border-color:#376092}.nicaes-ticket .ticket-filter-grid{display:grid;grid-template-columns:minmax(0,1fr);gap:16px 18px}.nicaes-ticket .ticket-filter-grid>label{min-width:0;width:100%}.nicaes-ticket .ticket-filter-grid :is(input,select){display:block;box-sizing:border-box;width:100%;min-width:0;max-width:100%}@media (min-width:640px){.nicaes-ticket .ticket-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (min-width:1024px){.nicaes-ticket .ticket-filter-grid{grid-template-columns:repeat(4,minmax(0,1fr))}}.nicaes-ticket .ticket-publish-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:90;display:flex;align-items:center;justify-content:center;padding:16px;background:#0f172a99}.nicaes-ticket .ticket-publish-dialog{width:min(480px,100%);max-height:90dvh;overflow:auto;border-radius:18px;background:#fff;box-shadow:0 24px 70px #0004}.nicaes-ticket .ticket-publish-dialog header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:20px 24px;background:#173650;color:#fff}.nicaes-ticket .ticket-publish-dialog header img{width:115px;height:40px;-o-object-fit:contain;object-fit:contain}.nicaes-ticket .ticket-publish-body{padding:24px}.nicaes-ticket .ticket-publish-file{margin-top:18px;padding:14px;border:1px solid #dbeafe;border-radius:10px;background:#f8fafc;overflow-wrap:anywhere;font-size:13px}.nicaes-ticket .ticket-publish-body footer{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:12px;margin-top:24px}.dark .nicaes-ticket .ticket-publish-dialog{background:#0f172a}.dark .nicaes-ticket .ticket-publish-file{background:#172237;border-color:#334155}.nicaes-ticket .ticket-upload-notice{margin-bottom:20px;border:1px solid #cbd5e1;border-radius:12px;overflow:hidden;background:#f8fafc;color:#173650}.nicaes-ticket .ticket-upload-notice header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:#173650;color:#fff}.nicaes-ticket .ticket-upload-notice header img{width:92px;height:32px;-o-object-fit:contain;object-fit:contain}.nicaes-ticket .ticket-upload-notice>div{padding:16px}.dark .nicaes-ticket .ticket-upload-notice{background:#172237;color:#e2e8f0;border-color:#334155}